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FAQ’s

FAQ’s

Frequently Asked Questions

Below are a few of our most commonly asked questions. If you can’t see your question here then please get in touch with us – we would love to help in any way that we can!

Do you have a New Zealand made range?

Most of our range is predominantly New Zealand made.  We support New Zealand businesses because of their high standard of workmanship and the ease of honouring guarantees and warranties.

You don't have exactly what I was looking for?

A speciality at Robyn Skeates Office Interiors is the customisation of furniture that we can offer.  Please see our Custom Joinery & Furniture page for more information

Why don't you have a showroom?

We believe the best furniture solutions can’t be found in a showroom.  We prefer to come to you, discuss what you need, and then come back to you with a tailored solution that fits your requirements and budget.  When it comes time to making decisions, we can drop in samples of finishes and chairs, so you have confidence in purchasing from us.  Our low overheads mean we can keep pricing down too!

Do you offer payment terms?

Yes we do.  We offer finance through Flexirent for lease-to-own or operating lease.  Please see our Finance Options page for more details.

Do you offer a design service?

Yes we do – for many customers this is core to achieving the outcome they want.  Often our customers want something but can’t see how it’s going to work or if it is even possible.

Our design service is the key to our customers achieving their desired result, on time and within  their budget.

Is there a charge for your design service?

Yes there is, depending on the scope of design required, we charge on a job-by-job basis.Please contact us on 09 444 9000 for more information.

Can I buy online or over the phone?

We do not have an online shop, so unfortunately you cannot buy directly online. If you know exactly what product you are after and would like to purchase then please give us a call, as we do accept credit card payments over the phone, or bank direct credit.

Do you deliver?

We deliver anywhere in New Zealand and the Pacific Islands.  We use a private delivery company that we trust and who takes extraordinary care of our furniture.

Can I get someone to assemble furniture for me?

If you have purchased one of our CKD items, we can arrange assembly within Auckland for you for an additional charge. If you live outside of Auckland, give us a call, and we might be able to point you in the right direction of someone that can help.

For all other orders, we will quote a delivery and assembly price.

What is the guarantee or warranty on my furniture?

We pride ourselves on the quality of our furniture and each of our manufacturers has a specific warranty for each particular product. For information on your furniture’s warranty please contact us on 09 444 9000.

Can you repholster my furniture?

Yes we can, please see our Reupholstery & Recovery page for more information

What are your standard Melteca colours?

Please see our standard range of Melteca finishes below. We do have access to the full range so if you can’t see a finish here that you want please just ask us! If you require sampling, please let us know we are only too happy to send any samples directly to you.

Melteca Antique White Melteca Affinity Beech Melteca Black Melteca Bliss Cinder Melteca Bliss Shitake Brushed Silver Char Blue Danske Maple Dark Oak Energise Maple Memphis Blue Memphis Green Memphis Red NZ Tawa Oyster Refined Oak Seal Grey Silver Strata Snowdrift Storm Sunflower Warm White

What is your standard fabric range?

Our standard fabric range is Quantum, and is available in the colours below.

Quantum Gallery Quantum Natural Quantum Artic Quantum Cornflower Quantum Blue Moon Quantum Capri Quantum Riviera Quantum Lawn Quantum Hunter Quantum Poppy Quantum Mineral Red Quantum Claret Quantum Ruby Quantum Pebble Grey Quantum Gunsmoke Quantum Storm Quantum Nebula Quantum Navy Quantum Stonewash Quantum Venus Quantum Black

Support

Call For Support

If you have any questions, or would like to speak to one of our team about your requirements, please do not hesitate to contact us – We are always here to help!

  09 – 444 9000

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